Terms

You are contracting with FloForge, based in Prescott Valley, Arizona. Questions: jason.nguyen@floforge.org.

FloForge provides CRM, workflow automation and lead management software, and a set of fixed-scope services delivered by hand. Using the product means agreeing to what is written here.

You are responsible for what happens under your account and for the credentials you store in it. Keep your sign-in details to yourself, and tell us if you think someone else has them.

Do not use FloForge to send unsolicited bulk messages, to store data you have no right to hold, or to reach a third-party service in a way that service forbids.

The records you put into FloForge are yours. We store and process them to run the product for you and for no other purpose. We do not sell them and do not use them to train anything.

Each service has a scope written down before it starts, and that scope is what is delivered. One-time services are charged once, through Stripe. The two ongoing plans are billed monthly and can be cancelled; cancelling stops future charges and does not refund the current month.

Some work depends on features of your own third-party accounts. The Automation Build-Out in particular may need a paid HubSpot tier for parts of what it covers. We confirm what your plan supports before starting, and adjust the scope rather than charging for something that cannot be built.

One-time services: full refund if you cancel before work starts; no refund once delivery has begun. Monthly plans: cancel any time; the plan stops at the end of the paid month; no partial-month refunds.

Founding-client pricing applies to the first 5 paying clients or through December 31, 2026, whichever comes first. Founding clients on a monthly plan keep that monthly price for 12 months from their first payment. In exchange, founding clients agree to provide a written testimonial and allow FloForge to describe the work performed, without naming the client unless they consent.

When you connect HubSpot, Make.com, Apollo, Apify or Firecrawl, you are using your own account with that provider under their terms. FloForge is not responsible for their availability, their pricing, or a change they make to their API. If one of them stops working, the affected FloForge feature stops working with it.

FloForge is provided as it is. We do not promise uninterrupted availability, and we do not promise that automations will produce a particular commercial result.

The lead score is a measure of how complete and reachable a record is. It is not a prediction of whether someone will buy, and nothing in the product claims otherwise.

To the extent permitted by law, FloForge's total liability for any claim relating to a service is limited to the fees you paid for that service.

These terms are governed by the laws of the State of Arizona.

You can stop using FloForge at any time and delete your records from Settings. We may suspend an account that is being used in a way this document forbids, and will say why.

Questions can go to jason.nguyen@floforge.org, or through the Personal Butler inside the product.